Minor Release Notes – 4/1/09

A new version of our software was released on the 1st of April.  This release contains fixes and minor enhancements.  Here's what's been updated in this release…

Enhancements: Music test engine – The music testing engine was released from Beta testing.  Several minor issues discovered during the beta test were fixed and the product was officially rolled out with this release.  See the full blog post by clicking here.

Enhancement: Adding members to a new subscription – Ever created a new subscription and wished you could subscribe everyone in your database (who has agreed to receive email from you) with the click of a button?  Now you can.  New subscriptions now feature an auto-subscribe button for this purpose.  This button can only be used once per subscription.  See the blog post about this functionality by clicking here.

Fixed: Member points adjustment – When adjusting a member’s points in the administrative engine using Firefox a bug was causing the points adjustment to be doubled.  This has been fixed.

Fixed: RSS feeds – The links for members to incorporate RSS feeds of the rewards pages into their own personalized homepage (iGoogle, myAOL, etc) were not functioning properly.  This has been fixed.

Fixed: Trivia recurring sets in Firefox – A bug was discovered for setting up recurring trivia sets in the administrative engine using Firefox.  This resulted in the page not scrolling properly.  This has been corrected.

Fixed: Quickstats report – The Quickstats report was generating an error when accessed.  This has been corrected.

Fixed: Custom contest hyperlinks – It was discovered that when you insert 2 or more links in a custom contest page that only the first link clicked works.  The bug was identified and fixed.

Fixed: Downloading lists – In certain situations administrators were unable to export an email list.  This has been fixed.

Fixed: Fulfillment lock reset in Firefox – The button to reset the restriction on a member who has won a prize from using their points for the defined win limit period was not working in Firefox.  This has been fixed.

Fixed: Get More Info setup – The image override option was not working properly in the setup screen for a Get More Info instance.  This has been fixed.

About our Software Releases

We are constantly hard at work to provide you with the best software in the industry.  Our software releases are divided into two categories – very short small releases that mainly address software fixes but also include small enhancements, and longer bigger releases that include at least one significant upgrade to the platform or new service offering.  Shorter releases will be labeled Minor Release and bigger releases will be labeled Major Release.  If you have questions on any item in a release, please contact us at success@enticent.com.

Many of our clients have members writing directly to them with questions or comments regarding their rewards site. In order to provide the best support possible to your members,  Enticent has a whole team dedicated to troubleshooting member issues!  Our member support team is trained on the StickyFish admin.  They have years of experience  with handling member issues and troubleshooting frequently asked questions.   If you have members who are writing in frequently, please let them know that they have a personal support representative waiting to answer their questions that is an email click away! 

To access the member support link, just scroll to the bottom of your rewards page and click on the “Contact Us” link.  From here, members can fill out the form and submit their questions and comments.  If you wish to submit the member email yourself, please make sure to enter in the MEMBER’S email address into the online form and submit their question.  Please note that all emails submitted via this form are subject to the member support policy outlined in this previous post: http://enticent.typepad.com/need_to_know/2008/12/member-support-policy.html.

The direct link to your Member Support form will be the URL of your rewards site plus the following:  /asp2/contactus.aspx

For example:  http://rewards.abc1234.com/asp2/contactus.aspx

If you have a "Contact Us" page for your main website, you can also post this message above the web-based form on your home site "Contact Us" page or you may use this as a "canned" response to any member emails you receive:

"For the quickest response to any questions/comments/concerns pertaining to your [REWARD SITE NAME] account (such as trivia issues, missing points, etc) please go to the [REWARD SITE NAME] Member Support site and fill out the online form: http://[YOUR REWARDS URL]/asp2/contactus.aspx "
We look forward to providing excellent service and support to all of our members!

You asked for it…you got it!  Our new music testing program is now available to all clients that would like to add this powerful, full-featured music testing system to their StickyFish or FanClub program.  Contact us at musictesting@enticent.com to have music testing activated on for your program.  There is no additional cost to add music testing; however, an extension of your current agreement may be required.  Here is a quick overview of the features of the new system:

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We have had several requests lately to add the capability to auto-subscribe your opted-in database to new subscriptions as they are created. With the latest software update this is now available. Many of our clients are setting up subscriptions for "E-deal" advertiser special offer emails where the database is sent high value special offers from advertisers. This would be a great place to apply this new feature.

To create a populated subscription, follow the normal steps to create the subscription in the Admin, then click the new "Auto-Subscribe" button. All members who are opted-in to receive email will then be subscribed to the list.

As always, if you need help with this new feature, contact us at success@enticent.com .