We work hard to make the day to day operation of your StickyFish rewards program as light and easy as possible. To this end, we provide several support services, including email-based support for the members of your program. We periodically receive questions regarding our member support, so we thought it might be helpful if we outlined our policies:
- Our goal is to respond to member requests as quickly as possible. While our stated policy is that we use best efforts to respond within 2 business days, typically we will respond to all members within 24 business hours.
- All member support requests must be submitted through the online form (the “Contact Us” section of the rewards site). Please refer members to this section of the rewards site when they have questions or issues related to the service.
- All emails of the following types will be forwarded to the contact we have on file for you. If you have a specific email address that we should forward any of these to, please provide us with that information:
· All emails concerning donations to charitable causes.
· All emails concerning advertising with you.
· All emails concerning requests for employment with you.
· Requests for ticket information and issues regarding “pre-sales.”
· All issues or questions concerning local prizes.
· All issues concerning points promotions that are run by a station administrator.
· Any other issues we could not reasonably answer, usually because they do not relate to the rewards site, but may need to be brought to your attention (for example, issues with your homepage).
- All emails of the following types will be deleted, unless you specify otherwise:
· All email that is not asking a question or does not require an answer (for example, member emails that include profanity).
· If you are a radio station client:
§ All emails asking about specific DJs.
§ All emails requesting birthday announcements.
§ All requests for songs or artists (including emails asking for the name of songs and artists).
- All mail we forward to you will have a support ticket number and issue in the subject line. Please be sure to review and respond to the listener directly as necessary. If you should need to respond to us, please DO NOT respond to the forwarded message because it will not be seen or read. Instead, send your response to memberemail@enticent.com.
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